Privacy Policy

Data we collect

• Customers: name, phone number, email (optional), booking history, saved salons, location used for discovery search, profile photo (optional).
• Salon owners & staff: business details, GSTIN/PAN (for KYC), bank details for settlements, documents uploaded during onboarding.
• Creators/artists: profile, portfolio content, engagement messages.
• Payments: transaction IDs and payment status only. Card and UPI credentials are processed by Razorpay/Cashfree — Salonzy does not store them.

How we use your data

We use data to facilitate bookings, send appointment reminders (SMS/WhatsApp/push where you opt in), provide customer support, prevent fraud, and improve the platform. We do not sell your personal information to third parties.

Bookings, payments & transaction records

When a booking or payment is created, we retain the booking ID, payment or transaction reference, status, and relevant timestamps needed to confirm the appointment, reconcile payments, process refunds, and resolve support requests. A transaction reference records the payment event or status for that booking; it is not a guarantee about the quality, outcome, or legal status of a third-party service provider. Payment credentials are handled by the selected gateway, and Salonzy does not store card or UPI credentials.

Retention

Booking records are retained for up to 3 years for operational and dispute resolution purposes. Financial and tax records may be retained for up to 7 years as required under Indian law.

Your rights (Data Principal)

You may request access, correction, or deletion of your personal data. To exercise these rights:

• Email support@salonzy.co.in
• Or use Settings → Privacy in the customer app (where available)

We aim to respond within 72 hours.

Grievance Officer

Grievance Officer: Salonzy Support
Email: support@salonzy.co.in
Legal: founder@salonzy.co.in

Third-party processors

We share limited data with service providers that help us operate: payment gateways (Razorpay, Cashfree), cloud hosting (India region), WhatsApp/SMS delivery (Meta and telecom partners), and maps/location services (Google) when you use address or discovery features.

Data localization

Primary customer and business data is stored on servers in India. Cross-border transfers, if any, are limited to subprocessors with appropriate safeguards.

Children

Salonzy is intended for users aged 18 and above. We do not knowingly collect data from minors.

Marketing consent

Promotional messages (offers, updates) are sent only when you opt in separately at signup or in notification settings. You can opt out anytime.